Got a Question? Call : +44 (0)1273 730 841
Email : sales@allgels.co.uk

RETURNS

Terms and Conditions Ordering

All prices are exclusive of VAT at the current rate and delivery costs where applicable. We reserve the right to amend prices without prior notice. Cancellation of an order after despatch cannot be accepted. Goods are not sold on a sale or return basis.

Delivery

It is our aim to despatch goods within 48 hours from the time they are ordered (subject to payment). Please allow 3-5 days for delivery. Delivery dates cannot be guaranteed as delays may be due to circumstances beyond our control.

Any order re-shipped due to being refused or undeliverable the first time will have the original freight charge added to the due amount, in order to cover our administrative costs and additional transportation costs.

Neither Brighton & Hove Beauty nor their nominated carrier will accept claims for consequential losses due to late delivery.

Claims

Claims arising from damage to goods in transit must be brought to the attention of Brighton & Hove Beauty in writing within 3 days of receipt of goods. Claims made outside this time limit will not be accepted.

Cancellation

You may cancel your order immediately after placing it by calling our customer services team on +44 (0)1273 730 841 Monday to Friday 9am - 6pm. If your products have already been despatched, you can cancel your contract from the time it is placed and within seven working days after the day of receipt of your goods for a full refund (excluding any delivery charges if applicable) by following our Refund policy.

You may cancel your contract in respect of the following goods provided that they have not been opened or used and any seals on the product remain unbroken.
The following items have restrictions on whether they can be cancelled:

1. Gift vouchers - cannot be exchanged or refunded.

If you wish to return your order outside of the cancellation time period specified above please refer to our Refund Policy.
Where you have failed to take reasonable care of the goods, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or to cover any loss.

Returned Goods

In exceptional circumstances we accept returned goods unless they are opened and used, less postage charges.
a) When returning items, make sure they are securely packaged. We cannot refund goods damaged in transit if items are poorly packaged.
b) The item must be in perfect resalable condition with any shrink-wrap still intact.
c) A request must be made to the company within 7 days of receipt of goods.
d) No returned goods will be accepted unless a returns authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.
e) For your own protection please obtain a proof of postage/ receipt from the carrier as the company accepts no responsibility for lost parcels sent by you.
f) Brighton & Hove Beauty will not be responsible for any postage costs.
g) Any item returned for testing / repair must be sent well packaged, in a clean and sanitary condition or they will be returned to sender without testing / repair.
h) Colours purchased in a 'lucky dip' are not eligible for exchange.

Returns Address

Brighton & Hove Beauty
15 Cowdary Court
49 Cromwell Road
Hove
East Sussex
BN3 3ER

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